Cancellation policy

Cancellation & Refund Policy

Effective Date: July 2026

At Rola Notary, we are committed to providing professional, reliable, and timely notary services. Because appointments reserve dedicated time and, in many cases, require travel or third-party platform services, the following Cancellation & Refund Policy applies to all appointments booked with Rola Notary.

By scheduling an appointment, you acknowledge that you have read, understood, and agreed to this policy.

Mobile Notary Appointment Cancellations

Cancellations 3 Hours or More Before Your Appointment

Appointments canceled at least three (3) hours before the scheduled appointment time are eligible for a full refund of any prepaid service fees, excluding any services that have already been performed or expenses already incurred.

Cancellations Less Than 3 Hours Before Your Appointment

Appointments canceled less than three (3) hours before the scheduled appointment may be subject to cancellation charges.

If the notary has already begun traveling or has incurred expenses related to the appointment, travel fees and any applicable service fees are non-refundable.

Remote Online Notarization (RON) Cancellations

Cancellations 2 Hours or More Before Your Appointment

RON appointments canceled at least two (2) hours before the scheduled appointment time are eligible for a full refund, excluding any third-party platform, identity verification, or processing fees that have already been incurred.

Cancellations Less Than 2 Hours Before Your Appointment

RON appointments canceled less than two (2) hours before the scheduled appointment may not be eligible for a refund.

Platform reservation fees, identity verification fees, and any services already performed are non-refundable.

Appointment Rescheduling

We understand that plans can change.

Appointments may be rescheduled at least four (4) hours before the scheduled appointment time, subject to availability.

Rescheduling requests made less than four (4) hours before the appointment may be treated as a cancellation and may be subject to applicable cancellation fees.

Emergency, after-hours, weekend, or location changes may result in additional charges.

No-Show Policy

A No-Show occurs when:

  • The client is not present at the scheduled Mobile Notary appointment.
  • The client fails to join the scheduled RON video session.
  • The client cannot be contacted at the scheduled appointment time.
  • The client is more than 15 minutes late without prior communication.

No-show appointments are generally non-refundable.

If the Appointment Cannot Be Completed

The notary may be unable to complete the appointment if:

  • Valid government-issued identification cannot be verified.
  • The signer appears unwilling or under duress.
  • The signer is unable to communicate or appears not to understand the transaction.
  • The document is incomplete when completion is required before notarization.
  • The requested notarization is prohibited under Florida law.
  • Fraudulent or suspicious activity is suspected.

If a Mobile Notary has already traveled to the appointment location, applicable travel fees remain non-refundable.

For RON appointments, any platform, identity verification, or processing fees already incurred remain non-refundable.

Non-Refundable Fees

Once incurred, the following fees are generally non-refundable:

  • Completed notarial acts
  • Mobile travel fees
  • Witness services
  • Additional signer fees
  • Additional signature fees
  • After-hours appointment fees
  • Weekend appointment fees
  • Emergency or same-day appointment fees
  • Printing services
  • Scanback services
  • Courier or mailing services
  • Third-party Remote Online Notarization platform fees
  • Identity verification fees
  • Credit card or payment processing fees, where applicable

Refund Processing

Approved refunds will be issued to the original method of payment.

Please allow 5–10 business days for your financial institution to process and post the refund.

Right to Refuse Service

Rola Notary reserves the right to refuse or discontinue any notarization when permitted or required by Florida law, including but not limited to situations where:

  • Identity cannot be satisfactorily verified.
  • A signer appears unwilling or under coercion.
  • A signer appears incapable of understanding the transaction.
  • The requested notarization is unlawful.
  • Fraud or illegal activity is suspected.

Refusal to perform a notarization does not automatically entitle the client to a refund of travel fees, platform fees, identity verification fees, or other costs already incurred.

Contact Us

If you need to cancel, reschedule, or have questions regarding this policy, please contact us as soon as possible.

Rola Notary

Website: www.rolanotary.com

Email: [Your Business Email]

Phone: [Your Business Phone Number]

Agreement

By booking a Mobile Notary, Remote Online Notarization (RON), Loan Signing, or any other service with Rola Notary, you acknowledge that you have read, understood, and agreed to this Cancellation & Refund Policy.